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Convenience Fee FAQs

For a number of years, the University absorbed credit card convenience fees on behalf of its students. Because of the increased use of credit and debit cards for online payments for tuition and fees, the cost to the University to continue this practice has become prohibitive. As a result, students will see an additional 2.85 percent convenience or "service" fee reflected in their credit and debit card transactions with the University. Connected to this decision, credit and debit card payments in-person or by phone, fax or U.S. mail will no longer be a payment option.

What is a convenience or "service" fee?

A 2.85 percent convenience fee, sometimes referred to as a credit or debit card "service fee" is established by third party credit or debit card issuers to cover the transaction costs of online purchases. The University does not receive any portion of convenience or service fee payments. It is also important to note that these fees are subject to change by third party credit and debit card issuers.


What financial impact will credit card and debit card convenience fees have on me?

For perspective, a 2.85 percent convenience fee on a $1,000 charge is $28.50; the convenience fee on a $2,000 charge is $57 and the convenience fee on a $3,000 charge would be $85.50. Also, it is important to note that credit card issuers charge a minimum convenience fee of $3.00 on transactions. As a consequence, a 2.85 percent convenience fee on a $100 charge would be $3.00 and not $2.85.


Will I be able to tell when convenience fees are incurred in my online transactions?

Yes. The University’s website, student forms and Online Student Services (OSS) will be updated to include information reflecting the credit and debit card convenience fee information. When you perform online credit or debit card transactions to register for a course, pay a residency fee, request a course extension or apply for graduation, you will see a separate line item for the convenience fee on your total charges.


If I drop or withdraw from a course, will the convenience fee be reimbursed?

No. Convenience fees are non-refundable even if a student drops or withdraws from a course. Since this is not a fee collected by the University, it cannot be included with refunds for tuition or fees. This will be disclosed at several points throughout our online payment process.


Can I avoid paying convenience fees?

Yes. You can avoid convenience fees by making payments to the University online by electronic check (sometimes referred to as an ACH transfer or a direct debit) or by paper check or a money order sent via U.S. mail. You may also pay in-person by cash, paper check or money order.


Can I pay with my debit or credit card in-person or over the phone?

No. After April 5, 2017, credit or debit card payments could only be accepted online. Credit or debit card payments by phone, walk-in, fax or U.S. mail could no longer be accepted. Other forms of payment, however, can be accepted. These include a paper check or a money order sent via U.S. mail or payment in-person with cash or by check or money order.


Do other colleges and universities pass along convenience fees to their students?

Yes. Many colleges and universities have asked students to absorb this cost. Ten of the 11 senior public institutions of higher education in New Jersey have adopted the same policy.


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