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Course Descriptions

MSH-501: Hospitality Management in the 21st Global Workplace (3 credits)
This course examines management style and delivery from a cognitive-behavioral perspective. The course presents key leadership styles, management strategies and production measurement methods associated with the hospitality industry. This course provides emphasizes an empirical and applied approach to stakeholder engagement through case studies, contemporary literature, industry expert presenters and field research.
MSH-502: Hospitality Industry Law and Labor Relationships (3 credits)
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This course presents students with the foundational legal and related ethical principles of hospitality management. Students examine the array of legislation that governs the global hospitality industry. The course allows students to integrate legal knowledge into a practical approach to management. Areas covered include business structures, contracts, employment law, and safety and security. The driving philosophy of this course is prevention, with a focus on minimizing the risk of litigation. Although the course emphasizes U.S. legislation, there is also significant consideration of the global nature of hospitality and the policies and procedures necessary for conducting business internationally.
MSH-503: Strategic Planning and Operations in the Hospitality Industry (3 credits)
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This course provides learners the opportunity to apply the core concepts of strategic management within hospitality industry. Students learn how to effectively formulate and implement business policies while gaining insight into the effective evaluation of hospitality organizational practices. By focusing on key management topics and industry-applied cases, students gain an understanding of the growing importance of data, from operational and marketing information to financial and industry-vendor supplied data, in strategic decision-making. Through an examination of key topics tied to industry examples, learners gain an appreciation of how to effectively leverage organizational strategy to build a competitive advantage.
MSH-504: Technology Systems and Applications in the Hospitality Industry (3 credits)
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This course focuses on information technology (IT) as it relates to the hospitality industry and course prepares students to effectively evaluate, implement, monitor, maintain, retire and secure hospitality technology systems. Topics covered include hospitality industry common functions such as reservation, rooms management, guest accounting, food and beverage management as well as more IT-related topics like database management and system and security maintenance. The course will also allow students to examine hospitality IT interfacing and strategic planning from a global perspective.

Meet the Dean

“Organizational leadership is a strong focus of our curriculum and is a relevant and desired competency in today’s fast-changing, global marketplace.”

» Michael Williams, Ph.D.