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Strategic Planning Process

In embarking on our next strategic planning process, Thomas Edison State University has committed itself to the Balanced Scorecard Approach in order to identify our visions and goals.

The Balanced Scorecard Approach calls for continuous improvement and a defined focus on objectives and outcomes which allows for accountability at all levels.

The Balanced Scorecard, originally developed by Dr. Robert Kaplan of Harvard University and Dr. David Norton, is an intended framework for measuring organizational performance using ‘balanced’ performance measures. Companies and organizations use this method to communicate their prospective accomplishments, align work with strategy, prioritize projects, products and services, and measure and monitor progress toward intended targets.

The system connects the dots between big picture elements of planning and those that are more operational in nature.

Four basic perspectives are traditionally used to encompass an organization's activities. The organization's business model or sector determine the appropriate perspective names. For the higher education/public sector, we are using: student, financial, internal process, and organizational capacity.

  • Students: Focuses on perceptions, behavior and value received by students (our most important stakeholders)
  • Financial: Includes elements like risk management, cost control, revenue/funds generation, profitability, shareholder value, return on investment and cash flow
  • Internal Processes: Quality, throughput (workflow), timeliness, innovation, communications, project/product/program/service development
  • Organizational Capacity: Human capital, culture, tools and technology, facilities and infrastructure, governance and leadership

With this, the University’s intention in planning is to build a ‘house of strategy,’ which will focus on how the institution can best serve our students. With core values, interactive communications and engaged leadership as the foundation, the ‘house’ will be built with ‘walls’ which include three to four strategic themes, topping the house off with strategic results, mission and vision as the roof of the ‘home.’

Thomas Edison State University’s strategic plan will conclude with a one-page strategy map to visualize and communicate how identified goals and objectives will be reached.

Toni M. Terry, BA

"I am 67 years old, soon to be 68, and to be able to say I did this at this day in my life is just gratification for my own self."

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