NOTE: This course is not being offered at this time. We will update this website when the program becomes available.

Information Technology Fundamentals
This course serves as an introduction to IT-based concepts,including application development, networking, data, architecture, etc. In the process, the course acts an entry gateway to level-set student experiences and to establish a foundation for the remaining courses in the IT Management Certification Program (ITMCP). Topics include:
  • IT Basics, Organization, and Leadership
  • Computer Software Development and Systems Management
  • Data and Database Management
  • Operating Systems, Networking, and Infrastructure
  • Management Information Security and Assurance
  • IT Procurement and Budgeting
  • IT Ethics
Leading and Managing an IT Organization
This course is a review of various leadership theories - transactional, transformational, participative, situational, contingency, servant, etc. - in terms of how IT resources are managed, both face-to-face, and virtually. We review management practices and considerations across the dimensions of people, processes, technology, and tools. Topics include:
  • Leadership Theory Overview
  • Maslov’s Hierarchy of Needs Theory
  • Alderfer’s ERG Theory
  • Managing People, Processes, Technologies, and Tools
  • Definitions of leadership, types, and examples
  • Effective Communications
  • Managing Change
  • Managing Conflict
  • Leading Globally
  • Leadership Case Studies
IT Application Delivery and Life-Cycle Management Practices
This course covers management of the Systems Development Life-Cycle (planning, analysis, design, implementation, and maintenance), Project Teaming, Risk Management, Project Planning and Approval, Stakeholder Management, Project Procurement. Topics include:
  • IT Management Roles and Responsibilities
  • IT Application Delivery Lifecycle Overview
  • Planning and Requirements Management
  • Systems Design and Prototyping
  • Build / Coding
  • Testing
  • Deployment / Training / Post-Deployment
  • Maintenance
  • Project Management Overview / PMBOK Intro
IT Data and Database Management Practices
This course focuses on the non-technical management perspectives associated with data and database administration. Topics include:
  • Overview of Data and Database Management Concepts
  • Data Management Roles and Responsibilities
  • Data Warehousing
  • Business Intelligence
  • Data Quality and Governance
  • Data Integration
IT Networking Management Practices
This course focuses on the non-technical management perspectives associated with networking and network administration. As a company becomes increasingly dependent on networking services, keeping those services running is synonymous with keeping the business running. For this reason, the course emphasizes not just a study of networks themselves, but also of services running over those networks. Topics include:
  • Network management overview
  • Network management organizations and leadership
  • Network operations
  • Network administration
  • Network maintenance
  • Network provisioning
  • Network management tools
  • Networking technologies
IT Enterprise Architecture Principles and Management Practices
This course covers key architectural perspectives in terms of strategic selection and deployment of technology. In general terms, EA and EAM deal with the alignment of business and information systems architectures, enabling managers to leverage their strategic planning and controlling processes so as to provide their organization with sustainable competitive advantage. Topics include:
  • EA and EAM Overview
  • EAM Tools,
  • EAM Technologies
  • EAM Organization
  • EAM Processes
  • EAM Methodologies
  • EAM Culture
IT Project/Program Management
This course covers the Project Management Life-Cycle, using the PMBOK (the authoritative guide published by the Project Management Institute) to explore project management best practices. Key concepts to be investigated include the role of the Project Manager as regards the definition, development, implementation, and support of IT-based solutions. Topics include:
  • Overview of Project Management discipline and functions
  • IT Project Management Phases
  • PMBOK Knowledge Areas
  • IT PM Processes (Inputs, Tools and Techniques, and Outputs)
  • IT PM Certification

Contact The John S. Watson School of Public Service and Continuing Studies at 609-777-5642, ext. 2217 for further information.